People often come to Cleaner Online requiring additional information about most of the topics and services our company is engaged with and provides in Harpenden and this fact makes us happy, because this means that people recognise Cleaner Online as a professional cleaning company. We believe that the best choice is the choice made when all pros and cons are considered and this is exactly what we are striving to offer to all of our clients in Harpenden – as much honest information as possible, so they can make an informed and smart choice depending on their own preferences, needs and requirements. Honest communication and loyalty are amongst the most important things for us!
In order to make the experience with Cleaner Online as comfortable for you as possible, we provide you with the answers to some of the most commonly asked questions we receive. Take a look below and find the answer of what you are interested in and if you still cannot find the information you need, be sure to get in touch with us on 020 7036 0626, email@example.com, or use the contact form of our website.
In order to be maximum helpful and save you time, we at Cleaner Online have listed our prices guide and update it when needed online, you can check out Prices category of the website. However, if you still have questions, want to discuss your payment plan with us and want to request additional information, be sure to contact us on 020 7036 0626, or leave us a message via e-mail on firstname.lastname@example.org. We try to answer as soon as possible! Getting a quotation from Cleaner Online is completely free and no-obligation process!
Currently Cleaner Online accepts cash and cheques only. After the provided cleaning service you can either hand the money for service into a member of our cleaning team, put a cheque in the post, or make a BACS payment transfer. All of the options are completely safe for you and you will get a receipt.
Cleaner Online is focused on ensuring your complete comfort and we are providing all the needed equipment, cleaning products, materials, tools and, of course, the workforce needed.
Our carpet cleaning service takes about up to 30 minutes per room approximately. However, the service may take a little bit more, depending on how much furniture pieces have to be relocated out of the room, how dirty and damaged the carpet is and if there is some spot stain removal required for perfect final results.
We recommend to limit the activities on the carpet and minimise the foot traffic until the carpet is completely and entirely dry. Damp carpets can quickly turn out to be a subject of fresh stains and dirt.
The prices offered by Cleaner Online are not charged with VAT.
In case that parking facilities in your area and neighbourhood are free of charge, then Cleaner Online kindly asks you to take commitment and ensure a spare space for the cleaning team that will visit you in front, or near your property, or provide a valid temporary parking permit. If you are not able or allowed to arrange a free parking space for us and we are charged with a parking fee, then parking fee and applicable congestion charge are added to your bill.
In order to be maximum helpful and ensure your comfort, Cleaner Online is offering also weekend visits and they are a subject of additional discussion.
Cleaner Online believes in honesty and we hate unexpected and hidden charges, this is why our price guide is final and our weekend visits are NOT charged additionally.
A tidy and empty room helps us work faster and more efficient. We recommend you to move away and relocate all small items and light furniture pieces out of the room, where cleaning service is required, so our team is able to start work immediately and save time. If you are not able to relocate all the furniture pieces, Cleaner Online’s cleaning workers will assist you!
Overall, all carpet and upholstery cleaning methods deliver good results. However, some of them are more beneficial than others because of many reasons. Cleaner Online provides you with the most powerful and efficient cleaning method that is also gentle to carpets and upholstery at the same time. The method we use is based on the concept for hot water extraction and consist of injecting water and cleaning products into the carpet/upholstery/curtains and then extracting it quickly together with all the dirt, dust and bacteria accumulated in between the fibres.
Drying times depend on a variety of factors. Approximately the drying time for carpets takes up to 6 hours, for soft furnishing up to 24 hours. If required, we can offer any advise you on some drying techniques.
If your carpet is installed properly, there is a minimal chance of shrinking during the cleaning time. Our cleaning professionals always inspect carpets before starting with cleaning and they will advise you on possible shrinkage issues.
There is never a 100% guarantee that a stain will come out completely. Everything depends on the stain itself and also on the type of fabric and for how long it has been left on the carpet. There are some stains that stain fabrics and carpets permanently and even with professional help these cannot be removed completely, however, the condition of your carpet and upholstered pieces can be significantly improved. Our professionals are train in advanced stain removal methods and they are able to deal with most of the issues.